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Notes to the Group’s Financial Statements

7 Result analysis of P&C insurance
EURm 2013 2012
Insurance premiums earned 4,505 4,363
Claims incurred -3,215 -3,142
Operating expenses -755 -738
Other insurance technical income and expense 2 3
Allocated investment return transferred from the non-technical account 65 89
Technical result 601 574
Net investment income 405 397
Allocated investment return transferred to the technical account -120 -146
Other income and expense 43 39
Operating result 929 864
Specification of activity-based operating expenses included in the income statement
EURm 2013 2012
Claims-adjustment expenses (Claims paid) -269 -266
Acquisition expenses (Operating expenses) -525 -528
Joint administrative expenses for insurance business (Operating expenses) -245 -240
Administrative expenses pertaining to other technical operations (Operating expenses) -26 -30
Asset management costs (Investment expenses) -15 -11
Total -1,081 -1,075
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